Managing during times of uncertainty. Part I--Short-term strategies

During times of uncertainty, nurse managers must first and foremost act like leaders. They must be visible, stay focused on the situation at hand, demonstrate congruency, convey empathy to their employees, and communicate effectively. While this discussion has dealt with some "short term" approaches to handle uncertain situations, short term may be hours, days, or weeks depending on the type of crisis or situation. The strategies are critical to managing situations during the period immediately following an unexpected event. However, these strategies do not become obsolete as managers begin to address the long term ramifications of the event. Rather, they should serve as a foundation and guide for future management activity.