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[Laboratory information and consultation service with a ordering system]
Mitsuei Shibazaki1, Naoto Shimetani, Mikio Mori
1Department of Clinical Laboratory, Koshigaya Hospital, Dokkyo University School of Medicine, Koshigaya 343-8555.
Rinsho Byori. the Japanese Journal of Clinical Pathology
|May 17, 2002
Summary
A new laboratory information system (LIS) reduces inquiries by 60% without needing medical technologists. This system uses email and web retrieval, decreasing basic questions and improving workflow.
Area of Science:
- Laboratory Medicine
- Health Informatics
Context:
- Traditional laboratory information systems often require constant oversight from medical technologists and doctors.
- Communication channels for laboratory test inquiries can be inefficient, leading to increased workload and delays.
Purpose:
- To develop and implement a novel laboratory information system (LIS) that minimizes the need for resident medical personnel.
- To streamline communication and information retrieval for laboratory tests through an integrated ordering system with email and intranet web access.
Summary:
- The developed LIS employs two primary methods: email via an ordering system for inquiries and an intranet web-based system for test information retrieval.
- Analysis of email inquiries revealed that doctors constituted the majority (76.7%), with questions focusing on test methods (30.0%) and ordering issues (28.3%).
- The system operates 24/7, significantly reducing telephone inquiries by approximately 60% and basic informational questions, without increasing staff workload.
Impact:
- Successfully decreased telephone inquiries by 60%, indicating improved information accessibility and reduced communication burden.
- Facilitated efficient information retrieval and inquiry management, allowing for the accumulation of valuable laboratory data.
- Demonstrates a sustainable model for laboratory information management, enhancing operational efficiency and potentially reducing staffing costs.