Practice re-engineering through the use of benchmarks: Part II

Benchmarking can be a useful tool to assist practices in successfully re-engineering their practices to achieve performance improvement. Unfortunately, while many practices identify benchmarks, they are not often integrated into the day-to-day operations of the practice, used to create accountability, or used to help re-engineer processes. Part I described the nine-step benchmarking process and discussed how to use the process successfully to improve performance through process re-engineering. Part II identifies key indicators to measure performance and explains how to integrate their use into the practice's daily operations.