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Advanced access works! Improved patient satisfaction, access, and P4P scores
1The Camden Group, 100 N. Sepulveda, Suite 600, El Segundo, CA 90245, USA. mwitt@thecamdengroup.com
The Journal of Medical Practice Management : MPM
|December 22, 2006
Summary
Advanced Access improves patient scheduling and practice capacity by allowing patients to book appointments when needed. This innovative system redesigns operations to boost patient, physician, and staff satisfaction.
Area of Science:
- Healthcare Management
- Health Services Research
- Operations Management
Background:
- Medical practices face significant challenges in patient scheduling and ensuring timely access to care.
- Physician, patient, and staff satisfaction are often negatively impacted by inefficient scheduling systems.
- Innovative operational redesigns are sought to address these access and satisfaction issues.
Purpose of the Study:
- To describe the principles and implementation of Advanced Access.
- To explain how Advanced Access enhances patient scheduling and practice capacity.
- To identify and address challenges encountered during Advanced Access implementation.
Main Methods:
- The article outlines the core tenets of the Advanced Access model.
- It details the process of implementing Advanced Access within a medical practice.
- Challenges faced during implementation are discussed.
Main Results:
- Advanced Access redesigns patient access and scheduling processes.
- The system aims to increase patient throughput and medical practice capacity.
- Implementation strategies are provided to overcome practice challenges.
Conclusions:
- Advanced Access offers a foundational system for redesigning practice operations.
- It provides a framework for improving patient access and satisfaction.
- Understanding implementation challenges is key to successful adoption.
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