Managing diversity in the environment of care

In this report, the authors delineate the experience of Lakeland Regional Medical Center Inc. with redeployed services over the last 10 years. They provide a brief history of the restructuring, then focus on their experience with the management of redeployed services. In addition to the perspectives of the authors, they include information gathered through interviews with staff and managers in both the operating and business centers. The article concludes with a summary of the challenges and opportunities of managing a department with redeployed services and cross-trained staff.