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Related Experiment Videos

Ethics and computer-mediated communication: implications for practice and policy.

Rebecca J Torrance1, Caterina E M Lasome, Janice B Agazio

  • 1Henry M. Jackson Foundation for the Advancement of Military Medicine, Rockville, Md, USA. rjtorra@earthlink.net

The Journal of Nursing Administration
|June 11, 2002
PubMed
Summary
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Nurses use ethical principles in workplace email, but varying interpretations necessitate clear policies. Establishing guidelines for computer-mediated communication ensures consistent ethical application and effective communication.

Area of Science:

  • Nursing Ethics
  • Healthcare Communication
  • Workplace Technology

Background:

  • Computer-mediated communication (CMC), particularly email, is prevalent in healthcare settings.
  • Informal norms often govern CMC use in the absence of clear organizational policies.
  • Ethical considerations are integral to professional nursing practice.

Purpose of the Study:

  • To explore how Army nurse managers and staff nurses apply ethical principles to their CMC use.
  • To identify the ethical challenges and considerations associated with workplace email.
  • To provide recommendations for policy development regarding CMC in nursing.

Main Methods:

  • Qualitative study employing semi-structured interviews.
  • Participants included 9 Army nurse managers and 13 staff nurses.

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  • Thematic analysis of interview data focused on ethical principles and CMC practices.

    • Main Results:

    • Nurses integrate principles of autonomy, beneficence, nonmaleficence, and justice into their CMC, though application varies.
    • Ambiguity in CMC use leads to the development of informal norms impacting communication.
    • Diverse interpretations of appropriate CMC usage highlight a need for defined boundaries.

    Conclusions:

    • Clear policies are essential to guide ethical CMC practices in nursing workplaces.
    • Addressing the spectrum of interpretation in CMC use can improve both individual and organizational communication.
    • Policy recommendations aim to establish clear boundaries for ethical workplace email usage.