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Preferences in surgical waiting area amenities
Julie M Carmichael1, Patricia Agre
1Memorial Sloan-Kettering Cancer Center, New York, USA.
AORN Journal
|June 28, 2002
Summary
Family members prioritize surgical nurse coordinators and private consultation rooms for comfort while awaiting patient news. Other amenities like beepers and educational materials are less critical, while food carts and music are least important.
Area of Science:
- Perioperative Nursing
- Patient Family Support
- Healthcare Facility Design
Background:
- Waiting areas significantly impact the experience of families awaiting surgical patient updates.
- Assessing family needs in perioperative settings is crucial for improving patient care and family satisfaction.
Purpose of the Study:
- To identify essential waiting area amenities for family members of surgical patients.
- To understand family preferences for comfort and support during the perioperative period.
Main Methods:
- A comprehensive needs assessment incorporating literature review.
- Interviews and surveys with perioperative staff.
- Interviews and surveys with family members of surgical patients.
Main Results:
- Family members expressed distinct preferences for specific waiting area amenities.
- High importance was placed on surgical nurse coordinators and private consultation rooms.
- Beeper systems and educational materials were of average importance, while food carts and music were least valued.
Conclusions:
- Waiting area amenity preferences vary among family members of surgical patients.
- Prioritizing services like surgical nurse coordinators and private consultation spaces can enhance family comfort.
- Facility design and service offerings should align with identified family needs to improve the perioperative experience.