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[Quality management in a radiology department]
U Fischer1, R Vosshenrich, F Baum
1Abt. Röntgendiagnostik, Georg-August-Universität Göttingen, Robert-Koch-Strasse 40, 37075 Göttingen. uwe.fischer-weende@t-online.de
Purpose:
To increase the quality of internal and external interactions (patients, clinical colleagues, technicians, radiologists) in a department of radiology.
Method:
Accompanied by a well-experienced adviser workshops have been performed dealing with different topics like "contact to patients," "performance of the radiological report and interaction with the referring colleague" or "research and teaching." A catalogue of different actions was defined to reduce hindrances within the internal and external work-flow.
Results:
A total number of 53 actions was defined and related to different persons who were responsible for the realisation of the measures within a time interval. Six months after starting the quality management 46 (86%) of the defined actions were realised successfully, and another 4 (8%) measures were still running. There was a moderate increase of satisfaction of the patients and clinical colleagues considering the waiting time.
Conclusions:
A quality management in a radiological department allows an optimisation of the internal and external interactions. However, the guidance of a well-experienced adviser is as essential as the continuous control of successful finished measures.
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