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Related Experiment Videos

Hospital bookings. Sticking points.

Chris Ham1, Ruth Kipping, Hugh McLeod

  • 1Health Services Management Centre, Birmingham University.

The Health Service Journal
|August 9, 2002
PubMed
Summary
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To meet National Health Service (NHS) plan targets, patient appointment bookings for hospital admissions and day-case treatments must more than double. While patients appreciate the booking system, achieving these targets necessitates increased capacity and commitment from healthcare professionals.

Area of Science:

  • Healthcare Management
  • Health Services Research

Background:

  • The National Health Service (NHS) plan set ambitious targets for patient admissions and day-case treatments.
  • Effective appointment booking systems are crucial for managing patient flow and meeting healthcare demands.

Purpose of the Study:

  • To assess the feasibility of meeting the NHS plan's booking targets by 2005.
  • To evaluate patient satisfaction with existing appointment booking systems.
  • To identify barriers to achieving booking targets.

Main Methods:

  • Analysis of current appointment booking systems within the NHS.
  • Review of patient feedback on booked appointments.
  • Assessment of capacity requirements for meeting future targets.

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Main Results:

  • A more than doubling of booked appointments is required by 2005 to meet NHS targets.
  • The majority of patients surveyed expressed satisfaction with the booked appointment system.
  • Significant commitment from health professionals is essential for successful implementation.
  • Current capacity levels are insufficient to achieve the stated booking targets.

Conclusions:

  • Achieving the NHS plan's booking targets by 2005 is unlikely without substantial increases in healthcare capacity.
  • Patient acceptance of booking systems is high, but operational and resource challenges remain.
  • Strategic investment in capacity and professional buy-in are critical for success.