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Outcomes assessment survey to determine patient satisfaction
1Department of Dental Hygiene, School of Dentistry, Oregon Health Sciences University, USA. haischm@ohsu.edu
The Journal of Contemporary Dental Practice
|August 9, 2002
Abstract:
The dental healthcare marketplace is consumer driven. The astute practice manager monitors the effectiveness of patient care in terms of both the actual dental service rendered and the process used to deliver the service. One mechanism that can be helpful is the use of a patient satisfaction survey to determine the status of the relationship between the dental practice and patient's of record. This article presents a perspective on the importance of patient feedback as well as a sample survey form that may be useful to the practicing dental professional.