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Benchmarking: implementing the process in practice
Sheila Stark1, Anita MacHale, Eileen Lennon
1Department of Health Care Studies, Elizabeth Gaskell Campus, Manchester Metropolitan University. s.stark@mmu.ac.uk
Nursing Standard (Royal College of Nursing (Great Britain) : 1987)
|September 6, 2002
Summary
Government policy encourages using benchmarks to improve healthcare practice and patient care. This article details the initial steps three primary care groups (PCGs) took to implement benchmarking for enhanced quality.
Area of Science:
- Healthcare Management
- Quality Improvement
- Public Health Policy
Background:
- Government policy advocates for benchmarking to measure and improve healthcare practice.
- Benchmarking serves as a motivator for practitioners to enhance patient care.
- Systematic approaches facilitate rapid implementation of practice changes.
Purpose of the Study:
- To outline the initial steps in implementing the benchmarking process within primary care.
- To describe the transition of three primary care groups (PCGs) towards primary care trust status.
Main Methods:
- The article describes the practical implementation of benchmarking.
- Focuses on the initial stages of adopting this quality improvement strategy.
- Highlights the collaborative efforts of multidisciplinary teams.
Main Results:
- Successful initiation of the benchmarking process in three PCGs.
- Established a framework for sharing best practices.
- Fostered a support network among professionals.
Conclusions:
- Benchmarking implementation requires motivation and interdisciplinary communication.
- The process facilitates rapid adoption of practice improvements.
- PCGs are moving towards primary care trust status through systematic quality initiatives.