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Lost in cyberspace: the web @ work.

David N Greenfield1, Richard A Davis

  • 1The Center for Internet Studies, West Hartford, Connecticut 06117, USA. drgreenfield@virtual-addiction.com

Cyberpsychology & Behavior : the Impact of the Internet, Multimedia and Virtual Reality on Behavior and Society
|September 10, 2002
PubMed
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Most businesses offer employee internet access, yet many face issues with abuse. Companies struggle with enforcing internet access policies (IAP), leading to employee discipline and termination for misuse.

Area of Science:

  • Business Management
  • Information Technology Policy
  • Workplace Behavior

Background:

  • Most U.S. businesses provide internet access to employees.
  • Nearly 70% of surveyed companies have over half their workforce online.
  • Internet access policies (IAPs) are common, with 82.6% of organizations having them.

Purpose of the Study:

  • To survey U.S. businesses on issues related to employee internet abuse.
  • To understand the prevalence and impact of internet misuse in the workplace.
  • To assess the effectiveness of internet access policies and their enforcement.

Main Methods:

  • Survey of 224 U.S. organizations.
  • Data collection on employee internet usage, IAPs, and disciplinary actions.

Related Experiment Videos

  • Analysis of reasons for employee termination or discipline due to internet misuse.

    • Main Results:

    • Over 60% of companies disciplined employees, and over 30% terminated employees for internet misuse.
    • Leading causes for disciplinary action include accessing pornography, online chatting, gaming, investing, or shopping.
    • Many companies (49.6%) are not concerned about the problem, and a majority (59.4%) have weak enforcement of IAPs, with only 37.5% using filtering software.

    Conclusions:

    • Despite widespread internet access policies, U.S. businesses face significant challenges with employee internet abuse.
    • Inadequate enforcement and a lack of concern contribute to the ongoing problem.
    • Clearer policies and more robust enforcement mechanisms, including technology, are needed.