Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Experiment Videos

NHS Direct and nurses--opportunity or monotony?

E Knowles1, A O'Cathain, J Morrell

  • 1Medical Care Research Unit, School of Health and Related Research, University of Sheffield, Regent Court, 30 Regent Street, Sheffield S1 4DA, UK. e.l.knowles@sheffield.ac.uk

International Journal of Nursing Studies
|October 16, 2002
PubMed
Summary

NHS Direct, a health advice helpline, offers nurses new opportunities but faces potential staff retention challenges due to monotonous work for some. This nurse-led service impacts the nursing profession.

Related Concept Videos

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by
Same author

Canadian Surgery Forum: Abstracts of presentations to the Annual Meetings of the Canadian Association of Bariatric Physicians and Surgeons, Canadian Association of General Surgeons, Canadian Association of Thoracic Surgeons, Canadian Hepato-Pancreato-Biliary Association, Canadian Society of Surgical Oncology, Canadian Society of Colon and Rectal Surgeons, Vancouver, BC, Sept. 17-21, 2013.

Canadian journal of surgery. Journal canadien de chirurgie·2025
Same author

A RCT to explore the effectiveness of supporting adherence to nebuliser medication in adults with cystic fibrosis: fidelity assessment of study interventions.

BMC pulmonary medicine·2024
Same author

Adapting evidence-informed population health interventions for new contexts: a scoping review of current practice.

Health research policy and systems·2021
Same author

Development of an intervention to increase adherence to nebuliser treatment in adults with cystic fibrosis: CFHealthHub.

Pilot and feasibility studies·2021
Same author

Adapting evidence-informed complex population health interventions for new contexts: a systematic review of guidance.

Implementation science : IS·2019
Same author

Serum amyloid A and plasma fibrinogen concentrations in horses following emergency exploratory celiotomy.

Equine veterinary journal·2019

Area of Science:

  • Healthcare Management
  • Nursing Practice
  • Public Health Services

Background:

  • NHS Direct provides 24-hour health information and advice across England and Wales.
  • The service was designed as a nurse-led initiative, aiming to create new professional opportunities for nurses.

Purpose of the Study:

  • To explore the experiences and job satisfaction of nurses working within the NHS Direct service.
  • To identify potential challenges and benefits of the NHS Direct model for the nursing profession.

Main Methods:

  • A postal survey was conducted among nurses employed by NHS Direct.
  • Free text comments from the survey responses were analyzed to gather qualitative data on nurses' experiences.

Main Results:

Related Experiment Videos

  • A significant proportion of nurses reported satisfaction with their roles in NHS Direct.
  • The service was perceived by some as offering a new and challenging professional role.
  • A minority of nurses experienced monotony in their work, raising concerns about staff retention.

Conclusions:

  • NHS Direct presents a mixed experience for its nursing staff, offering rewarding roles for many.
  • The service must address the issue of work monotony to mitigate potential staff retention problems.
  • The long-term success of NHS Direct may depend on its ability to maintain nurse engagement and satisfaction.