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[What do patients expect from a psychiatric department at a general hospital?]
Hermann Spiessl1, Christian Leber, Stefan Kaatz
1Klinik und Poliklinik für Psychiatrie und Psychotherapie der Universität am Bezirksklinikum Regensburg, Germany. hermann.spiessl@bkr-regensburg.de
Objective:
The study aimed to investigate the expectations of patients of a psychiatric department at a general hospital regarding their inpatient care.
Methods:
At a key day 131 patients were surveyed by a questionnaire comprising 39 items. The response rate was 70 % (n = 91).
Results:
The patients assign most importance to successful treatment, empathic doctors, preservation of human rights, competent doctors, and friendly staff. The expectations of patients of a psychiatric department are similar to those of patients of a psychiatric state hospital. Patients' expectations are not confounded with the psychiatric disorder, psychopathology, subjective feeling, heaviness of illness, or psychosocial functioning. The internal consistency is alpha = 0.93.
Conclusions:
The questionnaire is suitable for valid and reliable measuring the expectations of both patients of a psychiatric department and patients of a psychiatric state hospital when evaluating patient's satisfaction.