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Related Experiment Videos

The NHS Performance Assessment Framework: a "balanced scorecard" approach?

Li-Cheng Chang1, Stephen W Lin, Deryl N Northcott

  • 1European Business School, London, UK.

Journal of Management in Medicine
|December 5, 2002
PubMed
Summary

The UK National Health Service (NHS) introduced a new Performance Assessment Framework (PAF). This study examines the underlying concepts of the balanced scorecard approach used in the PAF.

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Area of Science:

  • Health Services Management
  • Performance Measurement
  • Public Administration

Background:

  • The UK National Health Service (NHS) has implemented a new Performance Assessment Framework (PAF).
  • The PAF is designed as a multi-stakeholder tool with six dimensions.
  • It serves as a strategic management instrument linking national strategies with local operations.

Purpose of the Study:

  • To critically discuss the conceptual underpinnings of the balanced scorecard (BSC) within the NHS PAF.
  • To analyze the alignment of the PAF with established BSC principles.
  • To evaluate the PAF as a strategic management tool for the NHS.

Main Methods:

  • Conceptual analysis of the NHS PAF.
  • Literature review of balanced scorecard principles.

Related Experiment Videos

  • Comparative study of PAF components against BSC theory.

    • Main Results:

    • The NHS PAF incorporates elements of the balanced scorecard approach.
    • The framework aims for a comprehensive performance view across multiple dimensions.
    • Government utilizes the PAF to integrate strategic objectives with operational activities.

    Conclusions:

    • The NHS PAF represents an adaptation of the balanced scorecard for public healthcare performance management.
    • Further analysis is needed to fully assess the effectiveness and conceptual fidelity of the PAF.
    • The framework's multi-stakeholder and strategic linkage functions are key features.