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PACS support: the radiology approach
1Rex Healthcare, Raleigh, N.C., USA. dusters23@hotmail.com
Radiology Management
|January 4, 2003
Summary
Rex Healthcare implemented a Picture Archiving and Communication System (PACS) by leveraging internal radiology expertise. This approach successfully managed workflow and file room challenges, demonstrating effective PACS adoption.
Area of Science:
- Radiology Informatics
- Healthcare Information Technology
- Medical Imaging
Background:
- Radiology departments face challenges with film storage and file room management.
- Implementing Picture Archiving and Communication Systems (PACS) requires specialized support.
- Rex Healthcare needed a solution to manage increasing radiology procedure volume and spatial constraints.
Purpose of the Study:
- To describe the implementation and support of a PACS at Rex Healthcare.
- To highlight the benefits of internal expertise in PACS deployment.
- To demonstrate how PACS can reengineer radiology workflow.
Main Methods:
- Internal radiology personnel (RIS analyst, Film Library manager) were tasked with PACS implementation and support.
- Job descriptions were redefined to integrate electronic imaging technologists (EITs).
- A dedicated PACS team was established for troubleshooting and daily operations.
Main Results:
- Successful implementation of PACS, addressing film storage and file room issues.
- Enhanced roles and respect for radiology staff involved in PACS.
- Improved workflow efficiency and physician access to imaging studies.
- Rex Healthcare became a model site for PACS implementation in the region.
Conclusions:
- Internal expertise is crucial for successful PACS implementation and support.
- Empowering existing staff and redefining roles can optimize PACS adoption.
- Dedicated ownership and a proactive support team are key to long-term PACS success.
- PACS implementation can significantly reengineer radiology workflow within a hospital and community.