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Updated: Sep 27, 2026

Qualitative and Quantitative Validation of Tools with Rating Scales Aimed at Assessing the Quality of University Service-Learning
Published on: August 29, 2025
An evaluation of the Organizational Learning Survey
Subhra Chakrabarty1, Joseph N Rogé
1Department of Marketing Quantitative Analysis & Business Law, College of Business and Industry, Mississippi State University, MS 39762, USA.
Abstract:
A mail survey of a national random sample of 2,000 marketing managers was conducted. The data provided by 221 respondents were analyzed to assess the unidimensionaliry of the 21-item 1997 Organizational Learning Survey developed by Goh and Richards. A confirmatory factor analysis using LISREL 8.30 did not support the unidimensionality of the 21-item survey; however, unidimensionality was established for most of the dimensions. Managerial implications and directions for research were suggested.
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