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Related Experiment Videos

A balanced scorecard approach for nursing report card development.

Linda McGillis Hall1, Diane Doran, Heather Spence Laschinger

  • 1Faculty of Nursing, Canadian Institutes of Health Research, Utilization, and Outcomes Research Unit, University of Toronto. l.mcgillishall@utoronto.ca

Outcomes Management
|February 21, 2003
PubMed
Summary

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This study introduces a nursing perspective into hospital performance reports using a balanced scorecard framework. Key nurse-sensitive indicators were identified across clinical, patient, and financial domains.

Area of Science:

  • Healthcare Management
  • Nursing Informatics
  • Performance Measurement

Background:

  • Hospitals require comprehensive performance metrics.
  • Integrating diverse professional perspectives, like nursing, enhances reporting.
  • Balanced scorecard frameworks offer a structured approach to performance evaluation.

Purpose of the Study:

  • To describe the integration of a nursing perspective into a provincial hospital balanced scorecard.
  • To identify nurse-sensitive indicators relevant to hospital performance.

Main Methods:

  • Critical literature review on balanced scorecards and nursing indicators.
  • Consultative process with key informants in the healthcare sector.

Main Results:

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  • Nurse-sensitive indicators were identified in four key areas.
  • These areas include system integration and change, clinical utilization and outcomes, patient satisfaction, and financial performance.

Conclusions:

  • A nursing perspective can be effectively structured within a balanced scorecard.
  • Identified indicators provide a basis for evaluating nursing' impact on hospital performance.