Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Experiment Videos

Hospital efficiency and patient satisfaction.

G H Pink1, M A Murray, I McKillop

  • 1Department of Health Policy and Administration, University of North Carolina, Chapel Hill 27599, USA. george.pink@email.unc.edu

Health Services Management Research
|March 11, 2003
PubMed
Summary
This summary is machine-generated.

Related Concept Videos

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by
Same author

Ontological modeling of electronic health information exchange.

Journal of biomedical informatics·2015
Same author

Modelling system level health information exchange: an ontological approach.

Studies in health technology and informatics·2015
Same author

Episiotomy: Differences in practice between family physicians and obstetricians.

Canadian family physician Medecin de famille canadien·2011
Same author

Is the grass any greener? Canada to United States of America nurse migration.

International nursing review·2009
Same author

A prospective randomized trial of cannulation technique in ERCP: effects on technical success and post-ERCP pancreatitis.

Endoscopy·2008
Same author

Argon plasma coagulation in the management of symptomatic gastrointestinal vascular lesions: experience in 100 consecutive patients with long-term follow-up.

The American journal of gastroenterology·2006
Same journal

Sustainability accounting and reporting adoption across Italian public healthcare system: What role of the institutional pressures?

Health services management research·2026
Same journal

Thank you!

Health services management research·2026
Same journal

Enhancing job satisfaction and reducing burnout among healthcare workers: The mediating role of psychological capital before and after a targeted training intervention.

Health services management research·2026
Same journal

Global trends and emerging themes in digital human resource management in healthcare: A bibliometric analysis.

Health services management research·2026
Same journal

Enhancing collaboration and communication within nursing teams: Insights from nurses to inform health service management.

Health services management research·2026
Same journal

Why "health in all policies" matters: Insights from the EHMA 2025 conference.

Health services management research·2026
See all related articles

This study found a small inverse relationship between hospital efficiency and patient satisfaction in Ontario. Factors like hospital size and teaching status also impact patient satisfaction scores.

Area of Science:

  • Health Services Research
  • Hospital Management
  • Patient Experience

Background:

  • Understanding the relationship between operational efficiency and patient satisfaction is crucial for healthcare quality improvement.
  • Previous research has explored various factors influencing patient satisfaction, but the specific link with hospital efficiency requires further investigation.

Purpose of the Study:

  • To examine the association between hospital efficiency and patient satisfaction in general, acute care hospitals in Ontario, Canada.
  • To identify other hospital characteristics that may influence patient satisfaction.

Main Methods:

  • Patient satisfaction data collected from a province-wide survey in mid-1999.
  • Hospital efficiency measures derived from a cost model utilized by the Ontario Ministry of Health.

Related Experiment Videos

  • Statistical analysis controlled for hospital size, teaching status, and rural location.

    • Main Results:

    • A statistically significant, albeit small, inverse relationship was observed between hospital efficiency and patient satisfaction (95% confidence level).
    • Larger hospitals and non-teaching hospitals reported lower patient satisfaction scores.
    • Hospital location (rural/urban) and religious affiliation did not significantly contribute to patient satisfaction beyond other measured variables.

    Conclusions:

    • Low patient satisfaction is not solely attributable to a strong focus on hospital efficiency.
    • Healthcare managers should investigate underlying causes of dissatisfaction before resource reallocation.
    • Further research into patient preferences in smaller hospitals may inform improvements in larger institutions.