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Barriers to Effective Communication I01:30

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A communication barrier is any distortion or interruption during a conversation, resulting in miscommunication of the message. A good communicator should know these barriers and continuously check for the listener's understanding by obtaining feedback.
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Merger as marriage: communication issues in postmerger integration.

Kevin J Dooley1, Brenda J Zimmerman

  • 1Departments of Management and Industrial Engineering, Arizona State University, Tempe, Arizona, USA.

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Mergers and acquisitions in healthcare are common for cost reduction and service improvement. Successful integration hinges on understanding communication dynamics at affective, discursive, and negotiation levels.

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Area of Science:

  • Healthcare Management
  • Organizational Communication
  • Business Strategy

Background:

  • Healthcare organizations frequently engage in mergers, acquisitions, and alliances.
  • These structural changes aim to reduce costs, enhance service offerings, and increase market influence.
  • Successful integration of these entities is crucial for realizing strategic objectives.

Purpose of the Study:

  • To examine communication issues impacting postmerger integration in healthcare.
  • To analyze the interplay of affect, discursive frames, and negotiating positions in mergers.
  • To identify key communication factors for successful healthcare organizational change.

Main Methods:

  • Conceptual analysis of communication dynamics in organizational mergers.
  • Examination of three critical communication levels: affect, discursive frame, and negotiating position.
  • Literature review on healthcare organizational change and communication theory.

Main Results:

  • Communication breakdowns at affective, discursive, and negotiation levels hinder integration.
  • Positive affect, shared understanding of frames, and flexible negotiation are vital.
  • Interconnectedness of these communication levels significantly influences integration outcomes.

Conclusions:

  • Addressing communication at multiple levels is essential for successful healthcare mergers.
  • Effective management of affect, discourse, and negotiation strategies improves integration.
  • Understanding these communication dynamics can guide healthcare organizations through structural changes.