Education for effective case management practice.

Area of Science:

• Healthcare Management
• Organizational Development
• Professional Education

Background:

• A managed care organization identified deficiencies in case management effectiveness and new case manager orientation.
• Internal needs assessment highlighted a requirement for enhanced case management practices and onboarding.

Purpose of the Study:

• To address identified needs for improved case management and new employee orientation.
• To implement an educational intervention for case managers within a managed care setting.

Main Methods:

• An educational consultant facilitated planning and implementation of targeted activities.
• One hundred fifteen employees participated in five interactive educational sessions.
• Sessions focused on key concepts essential for effective case management.

Main Results:

• Learner feedback indicated high satisfaction with the educational sessions.
• The managed care organization reported the activity effectively met its goals.
• The initiative demonstrated success in enhancing case management practices.

Conclusions:

• Utilizing external facilitators alongside internal resources proved effective.
• Active learning strategies were crucial in promoting organizational improvement.
• The program successfully enhanced case management and employee orientation.