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Total quality management and the silent patient

Ann E Mills, Mary V Rorty

    Business Ethics Quarterly : the Journal of the Society for Business Ethics
    |April 24, 2003
    PubMed
    Summary

    Total Quality Management in healthcare may shift focus from patients. Organizational ethics may offer a solution to prevent ethically problematic outcomes in healthcare delivery.

    Keywords:
    Analytical ApproachHealth Care and Public Health

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