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Planning, implementing, and using a virtual reference service
1Duke University Medical Center Library, Box 3702, Seeley G. Mudd Building, Durham, NC 27710, USA. marlyse.macdonald@duke.edu
Medical Reference Services Quarterly
|May 2, 2003
Abstract:
Virtual reference (VR) can be a successful vehicle for libraries if there is a demonstrated need by the user base for such a service and if the library staff believes in, accepts, and plans thoroughly for the concept. This article focuses on the experiences of the Duke University Medical Center Library (DUMCL) in planning, implementing, and using a virtual reference service utilizing LSSI's Virtual Reference Desk (VRD) Software.

