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Updated: Aug 8, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
[On patient's advocacy within the framework of health insurance]
Abstract:
According to statistics, every second registered petition filed by citizens is acknowledged as substantiated in the Omsk Region. The authors' data demonstrate that the main reason for such petitions with complaints submitted by citizens to various institutions is preconditioned by inaccessibility or limitations in receiving the free-of-charge medical care guaranteed by legislation. Methodological approaches to solving the problem of protecting the rights of citizens to receiving the free-of-charge medical care within the framework of the Compulsory Medical Insurance (CMI) territorial program and practical mechanisms of their realization are described by using the example of the Omsk Region.
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