Related Experiment Videos
QA, CQI, TQM: what's the difference?
Insight (American Society of Ophthalmic Registered Nurses)
|December 1, 1992
Abstract:
Total Quality Management (TQM) is not a program, but a process. It is a major cultural change of healthcare organizations. TQM should not be embraced as a "short term fix," but as the long term solution to the shortcomings in the delivery of patient care.