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Determining clinician satisfaction with telemedicine
C Kennedy1, K Johnston, P Taylor
1Institute of Ophthalmology, University College London, UK. c.kennedy@mailbox.uq.edu.au
Journal of Telemedicine and Telecare
|September 4, 2003
Summary
Two methods assessed clinician satisfaction with telemedicine. Discrete choice modeling identified patient history completeness as most important, unlike preference ranking which prioritized clinician skill.
Area of Science:
- Medical Informatics
- Health Services Research
- Telemedicine
Background:
- Clinician satisfaction is crucial for effective telemedicine adoption.
- Assessing preferences for telemedicine attributes guides system improvement.
- Existing methods may not fully capture nuanced clinician priorities.
Purpose of the Study:
- To compare two distinct methods for evaluating clinician satisfaction with telemedicine.
- To identify key attributes influencing clinician preferences in teleconsultations.
- To determine the objectivity and practicality of different assessment approaches.
Main Methods:
- A comparative study involving 63 clinicians (78% response rate).
- Utilized a self-administered questionnaire incorporating preference ranking scales.
- Employed a discrete choice method to elicit clinician preferences.
Main Results:
- Preference ranking: Clinician skill level (55%) and history completeness (42%) were top attributes.
- Discrete choice: History completeness (most important) and risk of wrong advice (second most important) were prioritized.
- Discrepancies highlight method-dependent variations in perceived telemedicine importance.
Conclusions:
- Discrete choice modeling offers a more objective approach to assessing telemedicine preferences.
- Preference ranking and discrete choice methods yield different key attribute rankings.
- Future telemedicine research should consider the strengths and limitations of various preference assessment tools.