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Published on: February 16, 2011
Stakeholder perceptions of quality in managed care plans
1Health Services Administration Program, Department of Health Science, James Madison University, Harrisonburg, VA, USA.
Abstract:
Quality within managed care plans continues to be a contentious issue. This article reports on a case study undertaken to identify the importance of health plan quality attributes to three key stakeholder groups affiliated with a single plan: employers, physicians, and consumers. Findings from a representative survey of these three stakeholder groups indicate that they value different attributes, and suggest that plans must be responsive to these varying perceptions of quality.
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