Teleconsultation: rejected and emerging uses
1Department of Health Administration, University of Montreal, P.O. Box 6128, Station Downtown, Montreal, Quebec, Canada H3C 3J7. claude.sicotte@umontreal.ca
Objective:
The aim of this paper is to analyse telemedicine as a new means to improve health care accessibility.
Method:
A case study design was used to understand how medical specialists perceived, made sense of, and appropriated a teleconsultation system.
Results And Conclusions:
The technology was used neither in the manner nor to the extent anticipated by its designers. A fundamental modification to the traditional medical consultation process has emerged. Unable to be used as a substitute to the traditional medical consultation process, the teleconsultation system imposes a greater burden on the shoulders of participating physicians who, after a few trials, returned to their traditional mode of practice.
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