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SOHN 2002 Web-based membership survey: results, analysis and recommendations
Susan F Rudy1, Helene J Krouse, Margaret M Hickey
1National Institute on Deafness and Other Communication Disorders, 10/5C402, 10 Center Drive, Bethesda, MD 20892-1410, USA. rudys@nidcd.nih.gov
Summary
The Society of Otorhinolaryngology and Head-Neck Nurses (SOHN) surveyed members on products and services. Findings guide future SOHN initiatives and member engagement.
Area of Science:
- Nursing Professional Organizations
- Healthcare Management
- Member Services Evaluation
Background:
- The Society of Otorhinolaryngology and Head-Neck Nurses (SOHN) offers a portfolio of products and services to its members.
- Assessing member knowledge and satisfaction is crucial for organizational development and service improvement.
Purpose of the Study:
- To report on the development and execution of a web-based survey assessing SOHN member knowledge and satisfaction.
- To present the findings of the survey.
- To introduce a new "Volunteer Agreement/Code of Conduct" piloted for the survey team.
Main Methods:
- A web-based survey was designed and administered to members of the Society of Otorhinolaryngology and Head-Neck Nurses in March 2002.
- Data collection focused on member awareness and satisfaction with the organization's offerings.
- A "Volunteer Agreement/Code of Conduct" was piloted during the survey process.
Main Results:
- The survey process and its outcomes are detailed.
- Key findings regarding member knowledge and satisfaction levels are presented.
- The pilot of the "Volunteer Agreement/Code of Conduct" is discussed.
Conclusions:
- General and specific recommendations are provided for SOHN members and leadership.
- The study offers insights to aid future survey teams in their endeavors.
- The findings aim to enhance the effectiveness of SOHN's products and services.