Related Experiment Video
Updated: Aug 30, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Charting the course. A quality journey
Debra K Pendergast1, Vicki L Buchda
1Mayo Clinic Hospital, 5777 E Mayo Boulevard, Phoenix, AZ 85054, USA.
Abstract:
The development of a nursing quality program is particularly challenging in the face of building a new hospital, hiring and orienting 800 staff, purchasing supplies and equipment, writing policies, developing workflows and processes, and implementing an electronic medical record. This is the story of one hospital's journey. Strategies for success and lessons learned along the way are shared.
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