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Using Text Messages to Support Nurse Well-being.
Lesly A Kelly1, Robin Schaeffer, Sue Roe
1CommonSpirit Health, Chicago, Illinois, and Edson College of Nursing and Health Innovation, Arizona State University, Phoenix (Dr Kelly); Arizona Nurses Association, Tempe (Ms Schaeffer); The Roe Group Enterprises, LLC, Tucson, Arizona (Dr Roe); and Arizona Hospital and Healthcare Association, Phoenix (Ms Buchda).
A pilot project used text messages to deliver well-being resources to nurses during the COVID-19 pandemic. This innovative approach effectively engaged nurses, improving their access to vital support systems.
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Area of Science:
- Nursing
- Public Health
- Digital Health
Background:
- The COVID-19 pandemic significantly increased nurse stress and burnout.
- Contributing factors included PPE shortages, overtime, and unfamiliar work environments.
- Existing support resources were not effectively reaching stressed nurses.
Purpose of the Study:
- To evaluate the effectiveness of an opt-in text messaging system for delivering well-being resources to nurses.
- To assess nurse engagement and satisfaction with text-message-based support.
- To determine if technology could improve nurse well-being.
Main Methods:
- A 12-week pilot project, RNconnect 2 Wellbeing, was implemented in Arizona.
- Nearly 3000 nurses received twice-weekly text messages on self-care and awareness.
- Surveys assessed user satisfaction and resource integration.
Main Results:
- High nurse enrollment (2997 users) with a low opt-out rate (7%).
- User satisfaction with messages ranged from 73% to 86%.
- 48% of participants integrated the resources into their daily lives.
Conclusions:
- RNconnect 2 Wellbeing demonstrated a cost-effective method for supporting nurses.
- Brief text messages are a viable technological approach to enhance nurse well-being.
- This project provides a foundation for scalable digital health interventions in nursing.