The adaptive user: an investigation into the cognitive and task constraints on the generation of new methods

When people use a computer application, they have the opportunity to adapt the methods or strategies that they deploy to better fit the demands of the task. In Experiment 1, we demonstrated that the generation of methods is limited by, but not entirely prevented by, the reduced opportunity that is associated with the iterative nature of typical computer-based tasks. In Experiment 2, we demonstrated that the cognitive demands associated with task-related problem solving delay, but do not prevent, the generation of more efficient device strategies. We argue that people are rather good at adapting device strategies to task demands and that previously reported arguments to the contrary are premature.