Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Experiment Videos

A randomized trial of four patient satisfaction questionnaires.

Thomas V Perneger1, Michel P Kossovsky, Federico Cathieni

  • 1Quality of Care Unit, Geneva University Hospitals, Geneva, Switzerland. thomas.perneger@hcuge.ch

Medical Care
|December 12, 2003
PubMed
Summary

This study compared four patient satisfaction questionnaires, finding no single instrument superior. All four questionnaires are suitable for hospital patient satisfaction surveys, offering flexibility in instrument selection.

Related Concept Videos

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by
Same author

Descriptive and Content Analysis of Questionnaires Used to Assess Evidence-Based Practice Among Dietitians: A Systematic Review.

Journal of the Academy of Nutrition and Dietetics·2023
Same author

Automatic Detection of Adverse Drug Events in Geriatric Care: Study Proposal.

JMIR research protocols·2022
Same author

[New technology of diabetes management: learning together and in situation].

Revue medicale suisse·2022
Same author

Development and validation of a knowledge-based score to predict Fried's frailty phenotype across multiple settings using one-year hospital discharge data: The electronic frailty score.

EClinicalMedicine·2022
Same author

Are mind-body therapies effective for relieving cancer-related pain in adults? A systematic review and meta-analysis.

Psycho-oncology·2021
Same author

Physicians' Views and Agreement about Patient- and Context-Related Factors Influencing ICU Admission Decisions: A Prospective Study.

Journal of clinical medicine·2021

Area of Science:

  • Healthcare research
  • Health services research
  • Patient experience measurement

Background:

  • Hospitals increasingly utilize patient satisfaction surveys.
  • A lack of evidence exists to guide the selection of the most appropriate survey instrument.
  • Comparing available patient satisfaction questionnaires is crucial for effective implementation.

Purpose of the Study:

  • To evaluate and compare the acceptability and patient perceptions of four distinct patient satisfaction questionnaires.
  • To provide evidence-based guidance for selecting patient satisfaction survey instruments.

Main Methods:

  • A randomized trial involving 2850 patients discharged from two Swiss teaching hospitals.
  • Comparison of four questionnaires: Picker, Patient Judgment System (PJS), Sequs, and a Lausanne-developed questionnaire.

Related Experiment Videos

  • Assessment of response rates, missing data, completion time, and patient ratings.

    • Main Results:

    • Response rates were comparable across all four questionnaires (68-73%).
    • The Picker questionnaire exhibited higher missing data rates and longer completion times compared to others.
    • Despite longer completion times, the Picker questionnaire had fewer patients reporting unaddressed aspects of their hospital stay.

    Conclusions:

    • No single patient satisfaction questionnaire demonstrated uniform superiority in acceptability or patient evaluations.
    • All four evaluated questionnaires are deemed suitable for use in hospital patient satisfaction surveys.
    • The choice of questionnaire may depend on specific institutional priorities regarding data completeness and patient-reported aspects.