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Decision support for governing boards of integrated delivery networks: explicating versus eliciting knowledge
Carolyn J Green1, Jochen R Moehr
1School of Health Information Science, University of Victoria, British Columbia, Canada.
AMIA ... Annual Symposium Proceedings. AMIA Symposium
|January 20, 2004
Abstract:
The everyday knowledge work of members of one governing health board was mapped using institutional ethnography. Our objective was to identify opportunities to improve the effective use of information and communication technologies for decision support. The dynamic interplay of work processes, professional discourse, institutional complexes and dominant ideology was explicated, that is, made visible in relation to the actualities of work practices.