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Using ethnography to build a working system: rethinking basic design assumptions.

¹Department of Computer Science, University of Pittsburgh, PA 15260.

Proceedings. Symposium on Computer Applications in Medical Care

|January 1, 1992

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Ethnography, an anthropological approach, helps understand user needs for medical informatics systems. Early insights from fieldwork on a migraine patient education system revealed unmet needs, enabling crucial design adjustments to improve user acceptance.

Area of Science:

Medical Informatics
Human-Computer Interaction
Anthropology

Background:

User acceptance of knowledge-based systems is a significant challenge in medical informatics.
Understanding user needs and system context is crucial for successful adoption.

Purpose of the Study:

To explore the contribution of ethnography to understanding user needs in the development of a patient education system for migraine.
To assess how ethnographic insights can inform system design and improve user acceptance.

Main Methods:

An interdisciplinary project utilized ethnography and systematic fieldwork over one year.
Data collection focused on identifying the information needs of individuals with migraine.

Main Results:

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Fieldwork revealed that initial project assumptions about user needs were questionable.
Ethnographic data provided critical insights that challenged existing design foundations.

Conclusions:

Ethnography offers a valuable perspective for understanding user needs in medical informatics.
Early integration of ethnographic findings allows for timely design adjustments, reducing risks and enhancing the likelihood of user acceptance for health systems.