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Health Care Plan's Nurse Advice System
D E Wagner1, M T Reinhardt, J P Lyons
1MIS Department Health Care Plan, Inc., Buffalo, NY 14202.
Proceedings. Symposium on Computer Applications in Medical Care
|January 1, 1992
Summary
Health Care Plan, Inc. developed a Nurse Advice system to assist nurses with documentation and decision-making during member phone calls. This system improves care quality by providing real-time patient data access.
Area of Science:
- Health Informatics
- Nursing Informatics
- Clinical Decision Support
Background:
- Staff model Health Maintenance Organizations (HMOs) face significant challenges in managing member phone calls.
- Efficient documentation and decision-making are crucial for nurses handling high call volumes.
Purpose of the Study:
- To introduce the Nurse Advice system developed by Health Care Plan, Inc.
- To evaluate the system's impact on nursing processes and patient care quality.
Main Methods:
- Implementation of a computer program designed to aid phone room nurses.
- Providing nurses with real-time access to patient clinical data.
Main Results:
- Successful implementation in six out of eight medical centers.
- Demonstrated improvement in the quality of patient care and service.
Conclusions:
- The Nurse Advice system effectively supports nurses in documentation and decision-making.
- Real-time clinical data access via the system enhances patient care quality in HMO settings.