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Primary care providers' perceptions of care
M C Keizer1, J F Kozak, J F Scott
1Elisabeth Bruyère Health Centre, Ottawa, Ontario, Canada.
Journal of Palliative Care
|January 1, 1992
Summary
Families reported high satisfaction with palliative care services. The study also identified criteria for a "good death" and highlighted the unit
Area of Science:
- Palliative Care
- Health Services Research
- Bereavement Studies
Background:
- Palliative care units aim to optimize patient and family well-being.
- Assessing patient and family satisfaction is crucial for service improvement.
- Understanding perceptions of end-of-life care is vital.
Purpose of the Study:
- To evaluate patient and family satisfaction with a regional palliative care unit.
- To identify family priorities and suggestions for enhancing palliative care.
- To explore family perceptions of a
- Main_Methods
- Main_Results
- Conclusions
Main Methods:
- Retrospective study design.
- Semi-structured telephone interviews with 45 bereaved family members (6-12 months post-bereavement).
- Utilized a 64-item questionnaire with 5-point Likert scale for satisfaction ratings and open-ended questions for qualitative feedback.
Main Results:
- High overall satisfaction reported by families regarding palliative care services.
- Identification of key criteria families associate with a "good death".
- Families perceived the unit as providing optimal quality of life and death, even for patients hesitant about hospice.
Conclusions:
- The Regional Palliative Care Unit provides highly satisfactory end-of-life care.
- Family input offers valuable insights into defining a "good death" and improving services.
- The unit's perceived quality of care extends to patients with reservations about hospice admission.