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Pilot study results: the psychiatric RN case manager
C J Van Dongen1, J Jambunathan
1College of Nursing, University of Wisconsin, Oshkosh 54901.
Journal of Psychosocial Nursing and Mental Health Services
|November 1, 1992
Summary
Client and staff satisfaction with the registered nurse case management (RNCM) model in psychiatric settings was high. Clients valued the humanistic, supportive role of the RNCM, contributing to excellent care.
Area of Science:
- Nursing
- Psychiatric Care
- Healthcare Management
Background:
- Evaluating client and staff satisfaction is crucial for improving care quality in psychiatric settings.
- The registered nurse case management (RNCM) model is a key component of care delivery.
Purpose of the Study:
- To examine client and staff satisfaction with the RNCM model in psychiatric settings.
- To identify factors contributing to satisfaction and perceived quality of care.
Main Methods:
- Surveys administered to clients and staff, including RN case managers and psychiatrists.
- Qualitative feedback collected from clients regarding their experience with RNCMs.
Main Results:
- 92% of clients rated RNCM care as "excellent" or "above average."
- Clients highly valued the humanistic aspects of RNCMs: caring, genuine, and supportive interactions.
- RNCMs reported high job satisfaction, appreciating their collaborative yet independent professional role.
- Psychiatrists expressed strong confidence in the competence of RNs providing client care.
Conclusions:
- The RNCM model is highly effective in psychiatric settings, leading to significant client and staff satisfaction.
- The humanistic and supportive role of the RNCM is paramount to positive client experiences.
- The RNCM model fosters a collaborative and independent professional environment, enhancing overall care quality.