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Paediatric telephone triage and advice: the demand continues
Ralph M Hanson1, Bronwyn J Exley, Paul Ngo
1The Children's Hospital at Westmead, Locked Bag 4001, Westmead, NSW 2145, Australia. ralphh@chw.edu.au
The Medical Journal of Australia
|April 3, 2004
Abstract:
Kidsnet was established in 1997 at the Children's Hospital at Westmead as a paediatric telephone triage service. The demand for Kidsnet increased from 18 327 in 1997/98 to 22 844 in 2001/02, with an average of 1669 callers per month. Most callers were able to proceed to seeking care at a more appropriate time and were satisfied with the service provided. The service is highly valued and the advice given perceived to be accurate. Kidsnet has shown that it can play a key role in providing safe advice to families.