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Development and testing of patient satisfaction measure for inpatient psychiatry care
Sharon Woodring1, Rosemary C Polomano, Brigette F Haagen
1Department of Psychiatry, Penn State Milton S. Hershey, Medical Center Hershey, PA, USA.
Journal of Nursing Care Quality
|April 14, 2004
Abstract:
Patient satisfaction is one of the most important indicators for service excellence. Investigations have been done with population-specific patient satisfaction tools for psychiatric patients; however, there are few published measures for evaluating inpatient care. We developed and tested a 15-item instrument to evaluate the interdisciplinary care model and therapeutic interventions. Results demonstrated reliability and validity of the tool.
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