Related Experiment Video
Updated: Aug 24, 2026

06:28
E-Patient Counseling Trial (E-PACO): Computer Based Education versus Nurse Counseling for Patients to Prepare for Colonoscopy
Published on: August 1, 2019
Improve patient satisfaction with a bit of mystery
1Patient Care Services, Robert Wood Johnson University Hospital at Hamilton, N.J., USA.
Nursing Management
|April 24, 2004
Abstract:
The Robert Wood Johnson University Hospital at Hamilton used the mystery shopper approach to complement its traditional patient satisfaction survey process.
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