Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Experiment Videos

Emergency department: improving patient satisfaction.

Jo M Walrath1, Ramona Tomallo-Bowman, Jeanne M Maguire

  • 1Patient Care Services/CNO Virginia Hospital Center, Arlington, VA, USA.

Nursing Economic$
|April 28, 2004
PubMed
Summary

A hospital initiative to reduce emergency department (ED) length of stay (LOS) improved patient satisfaction to record levels, even though the specific LOS targets were not met. This highlights the link between efficient ED operations and patient experience.

Related Concept Videos

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by
Same author

Preparing Patient Safety Advocates: Evaluation of Nursing Students' Reported Experience With Authority Gradients in a Hospital Setting.

Nurse educator·2015
Same author

Development and validation of the Johns Hopkins Disruptive Clinician Behavior Survey.

American journal of medical quality : the official journal of the American College of Medical Quality·2014
Same author

A clinical academic practice partnership: a clinical education redesign.

Journal of professional nursing : official journal of the American Association of Colleges of Nursing·2013
Same author

An organizational assessment of disruptive clinician behavior: findings and implications.

Journal of nursing care quality·2012
Same author

Hospital RNs' experiences with disruptive behavior: a qualitative study.

Journal of nursing care quality·2009
Same author

The medication administration process: patients' perspectives.

Journal of nursing care quality·2008

Area of Science:

  • Healthcare Management
  • Patient Experience Research
  • Emergency Medicine Operations

Background:

  • Emergency departments (EDs) face challenges in managing patient flow and length of stay (LOS).
  • Improving ED LOS is crucial for enhancing overall hospital efficiency and patient satisfaction.
  • Interdepartmental collaboration is essential for successful process improvement initiatives in healthcare settings.

Purpose of the Study:

  • To implement and evaluate a process improvement initiative focused on decreasing emergency department (ED) length of stay (LOS).
  • To assess the impact of changes in ED LOS on patient satisfaction levels.
  • To understand the relationship between operational efficiency and patient-reported outcomes in the ED.

Main Methods:

  • Implementation of a targeted process improvement initiative within the emergency department.

Related Experiment Videos

  • Monitoring of key performance indicators, including ED length of stay (LOS).
  • Collection and analysis of patient satisfaction data to evaluate outcomes.

    • Main Results:

    • The initiative successfully decreased ED length of stay (LOS) compared to baseline levels.
    • Despite not meeting predefined LOS targets, the achieved reduction in LOS correlated with unprecedented levels of patient satisfaction.
    • Sustained high patient satisfaction was observed following the implementation of the process improvements.

    Conclusions:

    • Process improvement efforts in the ED can significantly enhance patient satisfaction, even if initial LOS targets are not fully achieved.
    • The findings underscore the critical importance of patient satisfaction as a key performance indicator in ED operations.
    • Effective interdepartmental cooperation is vital for optimizing ED processes and improving patient experience.