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Emotional intelligence in nursing work
1Nursing Studies, University of Edinburgh, Edinburgh, UK. a.mcqueen@ed.ac.uk
Journal of Advanced Nursing
|June 10, 2004
Summary
Emotional intelligence is crucial for nurses to manage emotional labor and prevent burnout. Further research is needed to understand its full impact on patient care and nurse well-being.
Area of Science:
- Nursing
- Psychology
Background:
- Emotional labor is recognized in nursing, but the role of emotional intelligence requires more investigation.
- Nurses face challenges in managing emotional demands inherent in patient care.
Purpose of the Study:
- To analyze existing literature on emotional intelligence and emotional labor in nursing.
- To explore the potential value of emotional intelligence for nurses.
Main Methods:
- A comprehensive literature search was conducted using CINAHL and MEDLINE databases.
- Keywords included 'emotions', 'intelligence', 'emotions and intelligence', and 'emotional labor'.
- A hand-search of relevant journals and references supplemented the database search.
Main Results:
- Emotional intelligence is vital for building relationships and therapeutic nurse-patient interactions.
- Emotional labor, while essential, risks nurse burnout; protective strategies are necessary.
- The specific contribution of emotional intelligence to managing emotional labor in nursing remains underexplored.
Conclusions:
- Modern nursing demands emotional intelligence for patient care and interdisciplinary collaboration.
- Nurse education should integrate the significance of emotional intelligence.
- The interaction between emotional intelligence and emotional labor presents a promising avenue for future research, with potential benefits for nurses and patients.