Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Experiment Videos

Consumer experiences in a consumer-driven health plan.

Jon B Christianson1, Stephen T Parente, Roger Feldman

  • 1Carlson School of Management, Department of Healthcare Management, University of Minnesota, 321 19th Avenue South, Suite 3-149, Minneapolis, MN 55455, USA.

Health Services Research
|July 3, 2004
PubMed
Summary

Consumer-driven health plans (CDHPs) showed mixed results, with differences in customer service and paperwork but similar overall satisfaction. More research is needed on plan design and consumer retention.

Related Concept Videos

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by
Same author

Medicare Advantage's Provision of Expanded Supplemental Benefits and Acute Care Utilization.

Health services research·2026
Same author

Provider Attribution in Medicare: Challenges and Solutions.

Health services research·2025
Same author

Medicare Advantage Has Lower Resource Use and Better Quality of Care than Traditional Medicare.

American journal of health economics·2025
Same author

Potentially Inappropriate Medication Use Among Patients With Dementia in Traditional Medicare and Medicare Advantage.

Medical care·2025
Same author

Use of Low-Value Cancer Treatments in Medicare Advantage Versus Traditional Medicare.

Journal of clinical oncology : official journal of the American Society of Clinical Oncology·2025
Same author

Racial and Ethnic Differences in Potentially Inappropriate Medication Use Among Medicare Beneficiaries.

JAMA network open·2025

Area of Science:

  • Health Services Research
  • Consumer Health Economics
  • Health Plan Administration

Background:

  • Consumer-driven health plans (CDHPs) are designed to increase consumer engagement in healthcare decisions.
  • Understanding enrollee experiences is crucial for evaluating the effectiveness and adoption of CDHPs.

Purpose of the Study:

  • To assess the satisfaction and experiences of individuals enrolled in a consumer-driven health plan (CDHP).
  • To compare enrollee experiences in CDHPs with those in traditional health plans.

Main Methods:

  • A survey was administered to University of Minnesota employees regarding their 2002 health benefits.
  • Regression-adjusted mean values were compared between CDHP and other plan enrollees for customer service, paperwork, satisfaction, and plan switching.

Related Experiment Videos

  • Specific CDHP enrollee data included plan feature usage, recommendation likelihood, and reported positive/negative experiences.

    • Main Results:

    • CDHP enrollees reported significant differences in customer service and paperwork compared to other plans, yet overall satisfaction levels were similar.
    • CDHP enrollees had a slightly higher plan departure rate (8%) compared to other plans (5%) after one year.
    • While a minority used online features, most CDHP enrollees were satisfied with information quality; positive experiences (47%) outnumbered negative ones (24%).

    Conclusions:

    • Further research is essential to understand how plan design, available options, and duration of enrollment impact consumer experience in CDHPs.
    • Investigating factors influencing consumer decisions to disenroll from CDHPs is a critical area for future study.