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Case management in the Canadian Forces
1Health Services Delivery, Canadian Forces Medical Group Headquarters, Ottawa, Ontario, Canada. Berube.D@forces.gc.ca
Abstract:
Changes in the Canadian military healthcare structure, and an increased reliance on the public healthcare sector, resulted in care fragmentation and a growing dissatisfaction among members with the quality of health services. To remedy the situation, the Canadian Forces began a major re-engineering of its healthcare services. A component of this reform was the implementation of a case management program to improve the continuity of care for members with complex or chronic medical conditions. Member satisfaction surveys revealed that the case management program meets their needs.
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