Related Experiment Video
Updated: Aug 22, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Exploring nursing home staff's perceptions of communication and leadership to facilitate quality improvement
Jill Scott-Cawiezell1, Margaret Schenkman, Laurie Moore
1University of Missouri-Columbia, Sinclair School of Nursing, Columbia, MO 65211, USA. scottji@missouri.edu
Abstract:
Leadership and clinical staff were surveyed to explore communication and leadership in nursing homes. Registered nurses and other professionals perceived communication as better than their nursing colleagues did. Overall, results suggest all factors of communication could improve. In terms of leadership, licensed practical nurses perceived less clarity of expectations, encouragement of initiative, and support than other groups. The study provides insight into what is organizationally necessary to improve quality of care in nursing homes.
Related Concept Videos
Role of Communication in the Nursing Process II: Planning and Implementation
Role of Communication in the Nursing Process III: Evaluation and Documentation
Levels of Communication I: Intrapersonal, Interpersonal, and Small Group
We can participate in these relationships through verbal, nonverbal, and mediated communication. We engage in verbal communication when we use words during our interaction to convey specific meanings. On the other hand, nonverbal communication refers to various factors that can impact how we understand each other—for example, facial expressions.
We interact with others using mediated technologies like the...
Levels of Communication II: Organizational, Public, and Group Dynamics
Role of Communication in the Nursing Process I: Assessment and Diagnosis
The nursing process considers the patient's emotional and physical well-being. The process can be repeated or stopped at any point if judged essential. Assessment is the first step in the nursing process.
Nurses' Legal Responsibilities II
Communication between nurses and patients...