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Clinical Imaging of Microwave Mammography
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Measuring mammography patient satisfaction
1Department of Allied Health, Fort Hays University, Kan, USA.
Radiologic Technology
|September 9, 2004
Abstract:
This study identified how the mammography industry addresses patient needs and satisfaction through consumer satisfaction mechanisms. Survey results from 500 randomly selected mammography facilities show that more than 50% of the facilities make an effort to address patient satisfaction. Results highlight the need for institutions to critically review reliability and validity criteria of satisfaction instruments, thus enabling valuable organizational change.
