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Updated: Aug 10, 2026

Implantation of Total Artificial Heart in Congenital Heart Disease
Published on: July 18, 2014
Inpatient heart failure treatment from the patient's perspective
Sabina B Gesell1, Paul Alexander Clark, Aimee Williams
1Department of Research and Development, Press Ganey Associates, Inc, South Bend, Ind 46601, USA. sgesell@pressganey.com
Objective:
The objective of this study was 2-fold: (1) to identify particular opportunities for improvement in patient-centered care of heart failure patients and (2) to suggest strategies for service quality improvement focusing on those areas.
Sample:
A national cross-sectional sample of survey data from diagnostic-related group 127 patients was collected between December 1, 2001, and November 30, 2003. Data were split into two 12-month samples to compare results over time. The 2002 sample included 5224 patients treated at 220 hospitals; the 2003 sample included 6531 patients treated at 269 hospitals.
Method:
A standardized mail-out/mail-back methodology was used to collect data from random samples of patients within 5 days of discharge.
Results:
For both samples, the ranking of service issues was highly similar, with the same 4 areas emerging as the foremost priorities: patient involvement in decision making, staff response to concerns voiced during the hospital stay, staff sensitivity to the inconvenience of heart failure and hospitalization, and emotional/spiritual support. Improvement in these 4 service areas should be associated with the greatest increases in patient satisfaction and quality of care for heart failure patients.
Conclusions:
Adequately addressing these patient needs should increase patient satisfaction and quality of care for heart failure patients.
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