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Dealing with organizational change when implementing EHR systems
Anna Marie Høstgaard1, Christian Nøhr
1Virtual Center of Health Informatics, Department of Development and Planning, Aalborg University, Fibigerstraede 13, 9220 Aalborg Ø, Denmark. annamarie@plan.auc.dk
Studies in Health Technology and Informatics
|September 14, 2004
Summary
Aalborg University developed a change readiness research (CRR) method to assess hospital staff preparedness for new IT systems. The study identified staff expectations and a lack of computer skills, providing crucial data for optimal EHR system implementation.
Area of Science:
- Health Informatics
- Organizational Psychology
- Information Systems
Background:
- Hospital IT system implementations face challenges due to staff readiness.
- Aalborg University has developed a Change Readiness Research (CRR) method.
- Assessing staff readiness is crucial for successful IT system adoption in healthcare.
Purpose of the Study:
- To evaluate the effectiveness of the CRR method in assessing hospital staff change readiness.
- To provide hospital management with a tool for optimal IT system implementation.
- To identify staff expectations and skill gaps before EHR system deployment.
Main Methods:
- Utilized the CRR method to survey hospital staff.
- Distributed questionnaires to employees in Department Y at Skejby Hospital.
- Achieved an 81% response rate from 241 employees.
Main Results:
- Identified specific employee expectations regarding the new EHR system.
- Revealed a significant portion of employees lack fundamental computer skills.
- The CRR method provided actionable insights prior to system implementation.
Conclusions:
- The CRR method offers valuable data for managing IT system implementation.
- Addressing identified skill gaps and managing expectations is key for successful EHR adoption.
- Proactive assessment of change readiness improves IT project outcomes in hospitals.