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Computer interviewing in a primary care office: the patients are ready
Paul D Smith1, Michael Grasmick
1Department of Family Medicine, University of Wisconsin-Madison, 53715, USA. Psmith@fammed.wisc.edu
Studies in Health Technology and Informatics
|September 14, 2004
Summary
Most patients find computer patient interviewing acceptable, with many willing to use it for future medical needs. This technology shows promise for broader adoption in healthcare settings.
Area of Science:
- Health Informatics
- Patient-Computer Interaction
- Primary Care
Background:
- Computer patient interviewing (CPI) has existed since 1968 but lacks widespread adoption.
- Potential barriers to CPI implementation remain unidentified in current literature.
- Patient acceptance is crucial for the widespread use of CPI.
Purpose of the Study:
- To evaluate patient acceptance and willingness to use computer patient interviewing.
- To identify patient preferences for interview location (waiting vs. examination room).
- To assess the potential for future use of CPI for various medical complaints.
Main Methods:
- A study enrolled 150 eligible patients at a family medicine practice.
- Patients chose between waiting or examination rooms for their computer interview.
- Follow-up telephone interviews assessed future willingness to use CPI.
Main Results:
- 68% of patients preferred the waiting room for computer interviews.
- 88.8% of patients were willing to use CPI again for cough or sore throat.
- 81.1% were willing to use CPI for other medical complaints in the future.
Conclusions:
- Patients demonstrate a high willingness to use computer interviewing technology.
- Computer interviews can be successfully conducted in waiting room settings.
- CPI is a viable tool for patient evaluation, with potential for expanded use.